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    Packaging Preferences

    We reuse our boxes and packaging when possible to reduce waste.

    Did you know? You can save your box by flattening it and leaving it out. We'll collect it on your next delivery :)

    Dietary preferences

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    We'll estimate the best sized box based on your household.

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    Updated Paused Delivery Date

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    Change of plans? Update to when you'd like to receive your next box.

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    Before you go, there, what's the main reason you're thinking of cancelling?

    The box contents aren't right for us

    Which of these is closest?

    I need a break for a while

    Which of these is closest?

    It's too expensive right now

    Which of these is closest?

    I was only trying it out

    Which of these is closest?

    The quality wasn't good enough

    Which of these is closest?

    I'm moving house

    Which of these is closest?

    Delivery doesn't work for me

    Which of these is closest?

    Something else

    Which of these is closest?

    Every second week instead?

    Same box, delivered fortnightly.

    Move to a Small box?

    From $49.90 to $39.90 a box.
    Same fresh mix, just a smaller box.

    Skip your Tue, 22 Sept box?

    You'll skip the box due Tue, 22 Sept.
    Your next one arrives Tue, 29 Sept, and nothing else changes.

    20% off your next 3 boxes, there

    Your Medium box drops from $49.90 to $39.92 for three deliveries.
    Applied automatically.

    there, try the Big box on us

    Your next box goes up a size, and you still pay $49.90.
    If you love it, keep it.

    Build a custom box instead?

    Pick exactly what goes in, every week.

    $15 credit on your next box

    Keep your 5% off for 3 more boxes, there

    Your current percentage discount, for three more deliveries.

    Keep 5% off for 3 more boxes, there

    Your current discount is 5% off.
    We can extend it for your next three deliveries.

    Move to Saturday deliveries?

    Your suburb also gets deliveries on Saturday.

    We really don't want you to leave, there

    We'll match it.
    Same box, at the price you were quoted.

    Our team will arrange $15 credit and re-send the selected items free

    One credit per report, regardless of how many items you select. Our team handles the credit and replacements manually.

    We'd like to look into this properly, there

    This isn't the first time, and that's not good enough.
    One of the team will call you and sort it out.

    Our team will arrange $35 credit for this report

    One credit per report, regardless of how many items you select. Our team handles the credit and replacements manually.

    Congratulations on the move, there

    Your first variety box at the new place is on us.
    Consider it a housewarming.

    • Select state
    • Vic
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    • Sa
    • Wa
    • Tas
    • Act
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    • Select when you move
    • Switch now
    • On a later date

    Switch your address now?

    Your next box goes to the new place.
    Your first variety box there is on us.

    We'll take $15 off your next subscription order and fix the delivery note, there

    There's more than the variety box

    Your subscription can carry any of these, on their own or alongside the box.

    • Meat and seafood
    • Pantry staples
    • Meal kits
    • Weekly add-ons

    Editing your custom order

    You can change quantities, remove items or add new ones any time before packing day.

    • Change any quantity
    • Remove what you don't need
    • Add from the full catalogue

    You can swap anything, free

    Every week before packing day, there, tap the pen next to your box on the Edit box page.
    From there you can swap out anything you don't want, add extras, or exclude something for good.

    Medium BoxEdit box

    This is the button. It's on the Edit box page, next to your box.

    Skip a box or two?

    Get on top of what you have first.

    Skip a few deliveries, there?

    Your subscription stays exactly as it is.

    Skip for a month, or pause?

    Just fruit, or just veg, there?

    Swap the variety box for one of these, or build your own from the catalogue.

    A free recipe bundle on your next box?

    Pick one.
    We add it to your next box, on us.

    Add more to your Medium box, there

    Your add-ons for the next delivery.
    Tap anything to add it.

    Medium BoxNext delivery, fortnightly

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    Which items?

    Tap the ones that weren't right.

    Which items?

    Tap the ones that were missing from your box.

    What was missing for you, there?

    This was your last box.
    Tap anything you'd have wanted more of, or tell us below.

    Tell us what you don't eat, there

    Tap anything you never want.
    We'll keep it out of every box from now on.

    Medium BoxEdit box

    Change these any time: tap the pen next to your box on the Edit box page.

    What else should we leave out, there?

    These never go in your box.
    Tap anything else you want kept out.

    Onions Mushrooms
    Medium BoxEdit box

    Change these any time: tap the pen next to your box on the Edit box page.

    Go back to a variety box?

    Pick a size.
    Keep your add-ons or drop them, up to you.

    When do you want your next box, there?

    Pick any delivery day in the next 12 weeks.
    No charge until then.

    Pause until you're settled

    Pick when to resume, then update your delivery address before that delivery.
    Your first variety box at the new place is on us.

    When do you move?

    We'll switch your address from that delivery.
    Your first variety box at the new place is on us.

    Your new address

    Pop in your new postcode and we'll check it against our delivery zones.

    Which day would suit you best, there?

    You get your box on Tuesday today.

    You have multiple subscriptions, there

    Which one do you want to cancel?
    Your other subscriptions keep going.

    Who was it, and what did they quote?

    If it is a like-for-like box, we would rather match it than lose you.

    Who are you moving to?

    And what won you over?
    It genuinely helps us.

    • Select a reason
    • Price
    • Choice or range
    • Quality

    Where should we leave it?

    Tell the driver once and it sticks.

    You can swap anything before packing day

    Sounds like something didn't work.
    What happened?

    Thanks for telling us, there

    We've noted it, and we'd love to have you back one day.

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    We can't deliver on that day yet

    We've noted your preferred day and will let you know the moment it opens in your area.

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    We don't deliver there yet

    We've noted your new postcode.
    When we open up your area, you'll be the first to hear.

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    Cancel your subscription

    You won't be charged again. Your account stays open if you ever want to come back.

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    If you can, send us a photo of the problem.
    We look at every one.

    Updated Paused Delivery Date

    Change of plans? Update to when you'd like to receive your next box.

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