FAQs
What is Funky Food?
It's a box of sometimes funny-looking, always delicious produce, designed to break the cycle of food waste. Think of us like an online fruit and vegetable store, except one that specializes in rescuing food that is unnecessarily thrown away. We source high-quality produce that has a few quirks—onions that are too small, potatoes that are shaped like your favorite celebrity, and carrots that fell in love and got twisted together. It may sound like a joke, but billions of pounds of this fresh and delicious food is tossed each year because grocery stores only want "perfect" foods on their shelves. We step in and buy this food from hundreds of farms across the country and bring them to your doorstep, saving you money and helping you save the world.
What makes a piece of food Funky, and why does it look weird?
A common misconception is that fruits and vegetables only look strange if something is wrong with them or they are genetically modified (GMO). Quite the opposite: All-natural produce is apt to look funkier than the picture-perfect kind that is engineered in a lab. Unfortunately, funky fruits and vegetables are often rejected by grocery stores and supermarkets due to natural imperfections or variations in size. A watermelon that has its weight distributed oddly may develop harmless scarring. Carrots grow into each other and look twisted. Peppers get blemishes from the ground. Apples fall and get bruised. All are perfectly normal, nutritious and tasty, and they shouldn’t be discarded. The produce we source may also be wasted for reasons beyond an ugly appearance. Sometimes there may be an over supply or a cancelled order. We’ll pick up the slack so that farmers still make money and nothing goes to waste.
Why should I use Funky Food?
There are a few reasons. First, you’re helping the earth in a very powerful way. Global food waste generates 3.3 billion tons of carbon dioxide annually, making it one of the single biggest contributors to planet-harming emissions. Saving this produce can actually help save the world. Second, you can save big on your grocery bill. Funky produce is up to 40% cheaper than grocery store prices, so the weekly savings add up fast. Third, you’re supporting local agriculture. By purchasing food that would otherwise go to waste, you’re letting regional farmers generate extra income.
How does it work?
Pretty simply. You order either our smaller Funky Box or larger Funky-licious Box of produce for 30-40% less than it would cost at your local grocery store. We fill your box with our Funky fruits and veggies and ship it right to your door.
Where do you deliver?
We currently deliver to most locations in Brisbane, Sydney, Melbourne and some surrounding addresses as well as most locations in the Gold coast and Sunshine Coast.
You can check if we deliver to your suburb here 😊
How much food will I get in my box?
The core measurement is the amount of people it feeds per week and the value/savings you can expect compared to grocery store prices. We also list an approximate weight for each box on our product page, but it's just an estimate and it's updated frequently for accuracy, as our inventory changes from week to week. Size, value, quantity, and weight are all taken into account when we assemble our hand-picked mix for each box. E.g., when there are less squash and potatoes but more microgreens or asparagus, you’ll get a lighter weight estimate but lose nothing in terms of value.
How do I know which box is right for me?
It depends largely on how often you cook. Our Funky-licious box offers a larger quantity of the items in our Funky box, as well as a few extra pieces that you won’t find in the smaller box. The weight of our boxes varies depending on what fruits and vegetables that are in season, but you can generally plan on about enough food for 1-2 people for a week in our Funky Box and enough for 4-5 people in our Funky-licious Box.
What types of produce are in the box?
Generally, it’s a very well-rounded group that varies by season. In Autumn and winter you can expect apples, potatoes, squash, sweet potatoes, broccoli, cabbage, citrus, lettuces/leafy greens, onions, and peppers, just to name a few. By spring you’ll see more berries and asparagus and summer is prime time for peaches and tomatoes. The surprise is part of the fun!
Where do you source your produce?
All of our produce is sourced from Australian farms, we also try to keep it as local as possible.
How do I place my order? How long will it take to get to me?
Delivery is currently:
The cut-off time is Saturday 11:59pm the week before, we then deliver your order the following week Tuesday to Friday based on your suburb.
Check delivery to your suburb here
Expected delivery date emailed Monday morning of the following week.
Orders are picked up from our cool room 3am the morning of delivery and delivered same day.
Shipment notification sent the morning of delivery.
Who delivers the package and how can I track it?
For certain areas in NSW & ACT, we use a third-party shipping and logistics provider to deliver your Funky Food box. You can track your box using the number provided in the shipping confirmation email that you will receive the day before your scheduled delivery. You do not need to sign for your box. The driver will typically ring your doorbell and leave the box at your doorstep.
How much is shipping?
Shipping is a flat rate of $7 to all locations in Brisbane, Sydney and Melbourne. $11 to Gold Coast, Sunshine Coast and certain suburbs in Sydney and Melbourne.
You can check if we deliver to your suburb here.
What forms of payment do you accept?
We accept all major credit cards for all online purchases as well as Google Pay and PayPal.
Can I choose what's in my box?
Customization is an awesome feature and one that we hope to introduce down the road. You can, however, you can blacklist certain items—e.g., if you don’t like tomatoes, we'll try our best to replace them for you each week—by emailing us at contact@funkyfood.com.au. We will take your request into account as much as possible.
I have allergies. Can you omit certain items from my box?
We do our best to take allergies into account, as well as extremely strong food preferences. Once you’ve placed your order, please send us an email at contact@funkyfood.com.au and your preferences so we can make a note for the order underway as well as all future orders.
Why do you use bags to contain the produce?
We try to minimize the use of bags as much as possible, however, in some instances it’s necessary to protect more sensitive items. When they’re packed more compactly together, they’re more likely to be protected. If the food is loose, it often gets banged around during transit until it’s inedible, which is at odds with our mission.
I can't accept packages at home. Do you have any pickup spots?
Unfortunately we do not currently have any pickup locations. For customers who can’t receive home delivery, we suggest delivering it to your workplace if you’re able to transport it home easily or asking a friend or neighbour with a stable delivery address to let you deliver it to their home
Got additional questions? Email us at contact@funkyfood.com.au!